Order Cancellation Policy
We understand that sometimes plans can change and orders may need to be cancelled. At Oroyalcars we aim to process and ship your orders as quickly as possible. That's why, we've outlined our cancellation policy below to ensure a smooth process should you need to cancel an order:
Cancellation Before Shipment:
Contact us immediately at email@example.com
Free to cancel if shipment is not picked up by carrier.
Cancellation After Shipment:
Cannot cancel orders if shipment cannot be retrieved from carrier.
Can cancel orders if buyer decide to cover all the fees possibly involved.
Custom Make Type Order Cancellation:
Free to cancel within 24 hours.
Cannot cancel order in production process.
Cancellation due to Failed Delivery:
Cannot cancel orders if it is within the customer's control (wrong address, failure to pick up, non-availability etc.).
Please note that all cancellations are subject to approval by Oroyalcars. We reserve the right to deny any cancellation requests in certain circumstances stated above or other circumstances alike.